Refund Policy


Bespoke and custom made and all other footwear or products sold by Oliver Moore Bootmakers may not be returned. Merchandise, modifications, and repairs are warranted to be free from defects in materials and workmanship at time of delivery.

There are no refunds on any of our products. Each order is a unique creation in it of itself and can not be restocked and are not stocked.

Exchanges (if applicable)
Unworn merchandise may be exchanged for a different size of the same style or store credit within 30 days of shipment. US Sizes 14-17 in our shoes are not exchangeable.

To return your product for repair or store credit, you should mail your product to: 856 Lexington Ave, New York, NY 10065. You should include a copy of the email receipt you received from us by email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.